OGEZI SAMUEL OGEZI
Data Digitalization Agent | Customer Service & Operations Specialist
Abuja, NG.About
Results-driven professional with a strong foundation in data management, customer service, and administrative operations, adept at translating complex data into actionable insights. Proven ability to streamline processes, ensure data accuracy, and enhance client interactions within fast-paced environments. Leverages strong analytical and communication skills to support strategic decision-making and drive operational efficiency, positioning for impactful roles in data-centric and operational excellence.
Work
National Centre for Artificial Intelligence and Robotics (Digitalization Project)
|Data Digitalization Agent
Abuja, FCT, Nigeria
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Summary
Currently serving as a Data Digitalization Agent, responsible for meticulously capturing and verifying data to support national artificial intelligence initiatives and enhance digital infrastructure.
Highlights
Ensured high data integrity by meticulously capturing and verifying a significant volume of critical information, directly supporting the national digitalization project.
Utilized advanced data capturing and verification techniques to maintain accurate and reliable records, contributing to robust database management.
Collaborated effectively with project teams to streamline data input processes, improving overall operational workflow and data accessibility.
Applied strong attention to detail and analytical skills to identify and resolve data discrepancies, enhancing the quality and reliability of digital assets.
YOKIR NIG. LTD (Contract)
|DATA ENTRY OFFICER
Abuja, FCT, Nigeria
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Summary
Managed data entry and database operations, ensuring accuracy and efficiency for a contract-based project at YOKIR NIG. LTD.
Highlights
Executed high-volume data entry tasks with exceptional accuracy, maintaining comprehensive and organized databases for critical business functions.
Utilized Microsoft Office Suite, particularly Excel, to manage and process data efficiently, contributing to streamlined information flow.
Adhered strictly to data security and confidentiality protocols, safeguarding sensitive information and maintaining compliance standards.
Supported administrative operations by ensuring timely and precise data updates, which improved reporting capabilities and operational decision-making.
ROSEANN GOLD HOTEL AND RESORT LIMITED
|FRONT DESK OFFICER
Abuja, FCT, Nigeria
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Summary
Managed front office operations, providing exceptional customer service and administrative support to enhance guest experiences and operational efficiency.
Highlights
Managed diverse client interactions, resolving inquiries and issues efficiently to ensure high levels of customer satisfaction and positive guest experiences.
Oversaw front office administration, including check-ins, check-outs, and reservations, contributing to smooth daily operations and guest flow.
Addressed and resolved customer conflicts with professionalism and empathy, maintaining positive relationships and upholding the hotel's reputation.
Coordinated effectively with various departments to fulfill guest requests and ensure seamless service delivery, enhancing team collaboration.
FEDERAL MINISTRY OF INDUSTRY, TRADE AND INVESTMENT (NYSC)
|ADMINISTRATIVE ASSISTANT
Abuja, FCT, Nigeria
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Summary
Provided comprehensive administrative support and operational assistance as an Administrative Assistant during the National Youth Service Corps (NYSC) program.
Highlights
Provided critical administrative support to departmental staff, ensuring efficient management of documents, schedules, and communications.
Managed office administration tasks, including record-keeping and correspondence, which streamlined daily operations and improved accessibility of information.
Demonstrated strong multi-tasking and time management skills by handling multiple priorities concurrently, ensuring timely completion of all assigned duties.
Maintained accuracy and attention to detail in all administrative processes, contributing to error-free documentation and reliable record management.
Education
Benue State University Makurdi
Bachelor of Science (Second Class Upper)
Business Management
Languages
English
Certificates
DATA ANALYSIS AND VISUALIZATION
Issued By
OMNI DIGITAL INSTITUTE
IT SUPPORT
Issued By
DIGITAL WITCH
HUMAN RESOURCE MANAGEMENT
Issued By
CLEMADS GLOBAL CONSULTING LIMITED, ABUJA
Skills
Technical & Professional Skills
Data Capturing & Verification, Data Entry & Database Management, Customer Service & Support, Front Office / Reception Management, Data Analysis (Excel, Google Sheets), Microsoft Office Suite, Word, Excel, PowerPoint, CRM Software.
Administrative & Operational Skills
Office Administration, Multi-tasking & Time Management, Accuracy & Attention to Detail.
Communication & Interpersonal Skills
Verbal and Written Communication, Customer Relationship Management, Conflict Resolution, Team Collaboration, Professional Phone & Email Etiquette.
Analytical & Organizational Skills
Problem-Solving, Critical Thinking.